FAQs

What is the shipping time?

Orders are processed within 2-3 business days. Delivery time depends on your location but typically takes 5-10 business days.

Can I return a product?

Yes, we accept returns within 14 days of delivery. Please refer to our [Return Policy] for detailed instructions.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email.

Where can I track my order?

You can track your order by visiting our tracking page:
➡️  OXPORT · Customize Refresh · Shopify

My tracking number isn’t working. What should I do?

Tracking numbers can take up to 48 hours to update in the system. If your tracking number isn’t working after this period, please contact our customer support for assistance.

Why is my order status not updating?

Sometimes, tracking updates may be delayed due to carrier processing times. Please allow a few days for the tracking system to reflect the latest status.

What if my package is delayed?

If your package has exceeded the expected delivery timeframe, we recommend checking with the shipping carrier first. If there are any concerns, feel free to reach out to us for further assistance.

Can I change my shipping address after placing an order?

If your order hasn’t been processed or shipped, we may be able to update the shipping address. Please contact us as soon as possible to make any changes.

What happens if my order is lost in transit?

If your order hasn’t arrived within the expected timeframe, please check your tracking status. If the package is marked as lost, contact our support team for further assistance.